My best experience at this location was when staff offered a free meal for their great service.
Chipotles has always been a reward to myself, and if your in the mood for food, I recommend rewarding yourself with Chipotles today.
Have had horrible service here one too many times...every time I order online I have had to wait because they "didn't see it" but today I go in and they are put of white rice. I am willing to wait the two minutes for them to have it ready, but the person making my food wasn't. Was rushed through so fast, I didn't get them to even hear my complaint. When I called when I got hime I get " I am sorry you feel that way." Really?! Not going back.
First we go in and order and I ask what one of the meats were thinking it was pulled chicken and the girls mockingly said it's pulled pork. Then we go to pay and ask for the military discount that my boyfriend gets at every chipotle we have ever been to knowing that chipotles have them and the cashier says they don't have one. It's only for police officers. So we felt with it and went home to open our bowl with a long piece of hair sticking right on top of it. EW! So I called and asked for a manager and told him about the military discount situation first and he said that was him who checked us out which shocked me because he was a rude cashier and apparently a rude manager too! Then I said I also had a hair in my bowl which was the main reason why I called and he said he can get me a new one because that "hair" he mockingly said, shouldn't be in there. So I asked if he wanted me to bring it back since he was mocking me and he said no. I've never posted a bad review and my boyfriend and I had horrible service here. Need new managers.
I asked for extra cheese and not only was I given a smaller amount than normal, when I asked for more I was told that "this is all I'm asked looked to give you". I have never been told that before and I barely have any cheese on my bowl. Horrible employee.
I just paid $8 for the smallest burrito ever. There’s more salsa in this than literally everything else put together. You should all be fired lmao.
I made an online order, and because I was unable to add notes to my order online, I called to have them adjust the order. The staff member happily accepted my change to the order and promised the adjustment before it was picked up. From the time the order was placed to the time it was picked up it took only five minutes. Because the staff was so efficient in making my order, they were not able to make the change, so I was offered a free meal.
Chipotle at this location has super friendly staff and even more friendly management. The food is always great for fast quality mexican food that's is crafted with quality ingredients. They serve various bottled beer and on the spot made margarita's with quality liquor.
Chipotle Mexican Grill is a US Restaurant based in Mankato, Minnesota. Chipotle Mexican Grill is located at 1600 Warren St #1, Mankato, MN 56001, USA.
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