If I could give this store a 0 I would. We have been loyal Menards customers for years. We ordered thousands of dollars of new kitchen cabinets and received the wrong one. Spoke to management and nothing happened. They had a sale on counter tops so we ordered through them. WORST EXPERIENCE OF MY LIFE. I went to pick them up by myself (enter 5' 3" woman). I had to load the counter tops by myself!! And then, they forgot to give me the installation kit and one piece of the counter top. I live 45 minutes away and made a special trip up there. Management once again did nothing. This is your warning: DO NOT EVER SHOP HERE!!!
The guy in the front by building supplies by the computers....was greatly offended I needed him to leave his spot to go look at something. I guess they like to just stand there all day.
Members of the flooring department went out of their way to make sure I got what I needed, took my carpet purchase to the check out and even took it to my pick up truck and loaded it for me. Much better service than I have experienced at other stores. Thank you.
Found everything we needed. Got charged twice for a more expensive item and not for the cheaper item. Live out of town so it's not worth the drive back. Net loss $2.50 plus tax:(
Management at this store is utterly useless. I had an undelivered rebate check stolen most likely by a USPS employee and I was told at the store that I wouldn't be out the money. Weeks went by, stopped back in, the store admitted that they should've checked the ID of the person using my check however they offered nothing to make matters right. I don't think it is out of line to ask for the amount stolen and used at their stole because of the employee/management negligence to know how to enforce company policy, let alone know what company policy is. Almost $200 down the drain for me, and they don't care at all. You think a $200 gift card when they acknowledged they were at fault and saw the stolen check redeemed on camera, they would try to make matters right.
Menards is a US Hardware Store based in Mankato, Minnesota. Menards is located at 1771 Premier Dr, Mankato, MN 56001, USA.
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