Most of our visit was fine but when we got up to the register Anna was the one who rang out my sister and I. My sister went first and when she declined to sign up for their rewards program, not only did my sister have to decline 3 times, but Anna's attitude quickly changed from welcoming to rude and snippy.
1st time at ultra and did not feel welcomed no one bothered to ask if I needed help and when I asked for help it was here this is the one u should get now bye lol employees there seemed really stuck up
The past few times I’ve been in I’ve literally had to track girls down to help me find what I need. In my past 5 visits when I’ve asked for a product suggestion I’ve been told “I don’t know. We have a lot of stuff.” Lol, what? Your job is to know what works well for different issues and be able to suggest different products! Yesterday when I visited I was at the check out and there were products on the counter as “last minute buy” items. I picked up a lipstick and said “wow this is a really pretty color, do you know if this brand lasts long?” and was met with the sales associate going “your total is blah blah blah. Swipe your card” GIRL! There was no one in line behind me and 2 other open registers. You literally could’ve just sold another $20 worth or merchandise but instead decided to be rude? Ugh. Over it. This location has now become a get in and get the heck out stop for me because I’m sick of the mean employees.
I'm pretty new to going to ulta, I never cared that much about makeup but have a new found interest in it. I've gone a couple of times by myself or with my mom. The customer service was always good, a worker would ask if we needed anything we usually declined and said we were just looking and thanks. But the last time I went in I had my boyfriend along and I didn't have the same customer service experience. I was looking for a good highlighter and maybe a contour kit and being new to makeup really I looked at basically everything they had really trying to figure out what I should get. (In the high end makeup section) when I came in they asked me if I needed help, I decline bc honestly I'm pretty shy and didn't want to show my lack of personal knowledge of makeup I figured I'd just really take my time. A minute later someone else came up to me and said she had to grab a certain item on display by me. Minutes later she brought it back. A few of the workers did this same exact thing. Every few minutes. Or they would be tidying something up the next display over. Basically anything they could do to what felt like to keep a close eye on me. I honestly felt like they thought I was going to steal something bc my boyfriend(who is half Native American with long hair and looks kind of rugged) was with me. I never got treated that way alone or with my mom. So I am just assuming the difference was bc I was with him being that I always browse for a long time. My behavior didn't change but theirs did dramatically. I kept a good attitude and pretended to not notice and bought $80 worth of stuff but when I left I was actually really bothered... still love all the products. Not sure about the workers but I can ignore them.
Got my hair cut and colored by Johanna today. She was fantastic. Love how it turned out. She is very personable, funny, and fun to talk to. Would highly recommend.
I love Ulta. It is where I buy 90% of my makeup. They literally have everything I need and the pricing is spot on! However, this location has the RUDEST employees I have ever met. Any given day there will typically be 5-10 people staffed and there is only ever one girl that is nice. The employees are stuck up, not helpful, and just genuinely don’t want to be there. If you don’t like customer service and retail then don’t get a job in that field!
I'll be sticking to sephora for my beauty needs from now on.
This was only the second time I've been to an ulta and I have never been impressed with their customer service.
Ulta Beauty is a US Hair Care Studio based in Mankato, Minnesota. Ulta Beauty is located at 1850 Adams St Suite 100, Mankato, MN 56001, USA.
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