The food and coffee are very good and quality. The soups are a tad sweet for my taste but that's maybe just me.
Healthy food and exceptional service. But nasty bathrooms.
Very inconsistent salad making. When it’s right I really like it, but I’ve gotten kale instead of arugula and today I didn’t get the chicken. Plus the dressing is very inconsistent. I called and I was challenged that I didn’t order correctly then offered a free pastry. I’m eating salads!
I put my trust in the hands of these employees by what they said even after they looked and double checked in the food allergens book....I thought I was safe ordering the Baked Potato Soup. An hour later, I'm super sick with stomach pain I could hardly bare. So I googled Panera Gluten Free items and Baked Potato Soup is on the list as "safe". So I dug a little deeper finding the ingredients and there was the warning at the bottom, Contains wheat.
I understand the risks with having a gluten allergy and eating at restaurants with possible cross contaminations but it is not the cross contamination that makes me so sick. I don't react to that. It is when gluten is used as a food ingredient.
Working in Mankato this week and stopped in to get soup and sanwitch. Service was fast and friendly. Food was great.
How can they get away with suggesting and selling something as Gluten Free but not being at all aware of what that actually means? Allergens are a serious matter and should not be taken lightly, especially if asked specifically for something safe. Like I said before, I understand the risks of cross contamination and those who are that severely allergic should be extra safe and not take the risk at all. I read other stories after doing my research, that this company does not care for those that are allergic, said by multiple people and I now myself, see the dirty truth of this company. I am furious and highly disappointed.
They gave me food that contained gluten even though I specifically asked for gluten free from two employees.
Panera Bread is a US Bakery based in Mankato, Minnesota. Panera Bread is located at 1901 Madison Ave, Mankato, MN 56001, USA.
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